Massive Addons for WPBakery Page Builder

Massive tab/shortcodes missing in WPBakery Add Element

Please go to WPBakery Page Builder->Role Manager->Elements-> set it to "All" and re-save settings.
This should help. 

If not, submit a support ticket.
Please make sure to share inside ticket your Wordpress dashboard details (login information with administrator rights) + link to your website.